Privacy Policy

1. Information We Collect

We only collect information that you voluntarily provide to us through our website's contact form or when you directly communicate with us (via email, phone, or in person). This may include:

• Your full name – so we can address you properly.
• Email address – to reply to your enquiries.
• Phone number – if you prefer to be contacted by phone.
• Any message or details you choose to share about your solar needs.

We do not collect any other personal information automatically. Our website is static and does not use cookies, analytics trackers, or any form of automated data collection (such as IP addresses, browser types, or device information).

2. How We Use Your Information

We use the information you provide for the following purposes only:

• To respond to your enquiries – answering your questions, providing quotes, and scheduling consultations.
• To deliver our services – if you become a customer, we use your contact details to manage your installation and support.
• To improve our customer service – based on your feedback, we may refine how we communicate and operate.

We do not send marketing emails, newsletters, or promotional offers. We do not share, sell, or rent your information to any third party for marketing purposes.

3. Legal Basis for Processing

We process your personal data on the following grounds:

• Your consent – when you voluntarily provide information to us.
• Contractual necessity – to fulfil your request for a quote or to provide installation services.
• Legitimate interest – to maintain records of our communications and ensure service quality.
• Legal compliance – if required by Zimbabwean law (e.g., for tax or regulatory purposes).

4. How We Share Your Information

We share your information only when strictly necessary:

• With our installation partners – only if we subcontract part of the work, and they are bound by confidentiality agreements.
• With legal authorities – if required by law to comply with a court order or regulatory obligation.

We never share your information with any third party for commercial or marketing purposes.

5. Data Security

We take reasonable measures to protect your information from unauthorised access, alteration, or loss. This includes:

• Storing data on secure, password-protected systems.
• Limiting access to authorised personnel only.
• Using secure communication channels for sensitive information.

While we strive to protect your data, no method of transmission over the internet is 100% secure. However, because we do not collect data automatically, our exposure is minimal.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected. Typically:

• Enquiry records – kept for up to 2 years after your last contact, in case you need to follow up.
• Customer records – retained for 7 years after completion of installation, for warranty and tax purposes.

If you request that we delete your data, we will do so promptly, except where we are legally required to retain it.

7. Your Rights

You have the following rights regarding your personal data:

• Right to access – request a copy of the data we hold about you.
• Right to rectification – correct any inaccurate information.
• Right to erasure – request deletion of your data.
• Right to restrict processing – limit how we use your data.
• Right to object – object to processing based on legitimate interests.

To exercise any of these rights, please contact us at info@ecosolar.co.zw or call +263 77 807 2795.

8. Cookies & Tracking

Our website is purely static and does not use cookies, tracking pixels, or any form of analytics. We do not collect any information about your browsing behaviour.

9. Third-Party Links

Our website may contain links to external sites (e.g., social media pages, maps). We are not responsible for the privacy practices of these third parties. We encourage you to review their policies before providing any personal data.

10. WhatsApp & Messaging

When you use the WhatsApp buttons or links on our website, your device will open the WhatsApp application or WhatsApp Web to compose and send the message. This action is handled entirely by WhatsApp on your device or browser. EcoSolar does not access your WhatsApp account, read your personal messages, or perform any background interception.

We only receive the information you explicitly choose to send to us. We do not collect, harvest, or store data from your WhatsApp app beyond the message content you send voluntarily. If you prefer not to use WhatsApp, you can contact us via the website contact form or email.

10. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

EcoSolar Zimbabwe
Western Wing, Belvedere Square
6649 Burton Road, Belvedere, Harare
+263 77 807 2795 / +263 77 954 5568
info@ecosolar.co.zw